Your new piece will be shipped safe and secure nestled in wool from the farm, sent with NZ Post signature courier, you will need to sign for it upon delivery, this will be insured by Jaime. Every parcel is required to have a signature on delivery, you will be responsible for signing for your package. Once it is signed for it is no longer considered in transit and it therefore is no longer insured, the item then becomes your responsibility. There will be a shipping cost added to your order at checkout.

Due to the nature of this store mainly being made to order and custom with laser engraving we do not offer returns for change of mind on made to order pieces. Please choose carefully before you make a purchase or contact Jaime for any details if you need more information. There may be an option to return huggies/hoop earrings or the one off beauty collection. These must not be worn, packed in original box and returned within 7 days of purchase. Please contact Jaime to confirm if this option is available.

Most of the store is made to order with production times below

Gold or Silver Items -

2 - 3 weeks.

Gold or Silver items with engraving -

2 - 3 weeks.

Items with gemstones -

3-4 weeks.

Please get in touch with Jaime if you would like to work inside a particular time frame and she can let you know if its possible.

Finding your ring size is easy, refer to the Jaime Lucinda ring size guide or a local jewellery store will be able to size your finger for you.

We can change the ring size for you as long as you notify Jaime by email and return the ring within 7 days of receiving it. The ring must not be worn and in its original packaging.

Yes there will be a fee of $55 and a cost of $10 for shipping.

Contact Jaime and she will provide you with an address the item must be sent with signature courier at your own expense.